<p>Public policy emphasises the need for cancer patients to have access to information that will help them with choice and decision making. This article discusses the results of a postal survey for telephone users and an online survey for email users carried out to explore the main reasons people seek information from an independent voluntary sector cancer information helpline. Along with needing information to support decision making, respondents cited a fundamental need for information to help them understand their situation. All nurses have a responsibility to provide comprehensive information at every stage of the cancer pathway, regardless of whether patients are facing a choice or decision. Helpline nurses have a specific role to play as an independent, anonymous source of information.</p>