Expert advice

What discounts can you get this summer as a NHS worker?

Take advantage of special offers, including holidays, meals and theatre trips

What is your body language saying to patients? Tips for improving communication

How small adjustments to your body language can help build the therapeutic relationship

Tax refunds: how to make sure you are getting what you are owed

You may be able to claim hundreds of pounds in backdated tax relief for work-related costs

How words can hurt: tips on avoiding language that stigmatises patients and diseases

Certain terms have the power to belittle or frighten patients, and even affect outcomes

What you need to know about DNACPR and people with learning disabilities

The facts and rules about this recommendation play a critical role for everyone concerned

Survival guide to working in the hot weather: how to stay cool on shift

Nursing work can be extra-punishing in the heat, but some simple actions can help

What to do if you are not getting the training you need

Your options if you lack study time or clinical supervision for professional development

Strike ballot: what are the next steps, and is fair pay still possible?

With further industrial action off the table in England, we consider the implications

Active listening: what is it and how can I use it effectively?

Tips on honing your communication skills to improve outcomes

Find the right words: how to support colleagues’ English language competence

Verbal and written skills are safety-critical, so staff from overseas may need support

Giving first aid outside the workplace: what are your responsibilities?

The legal and moral requirements for off duty staff and what the NMC says

Do I have the right to refuse to care for a patient without risking my NMC registration?

Here’s what you need to know about when refusal to treat can and cannot be justified

Sickness absence and how your employer keeps tabs on your attendance

Can HR monitoring tool spot the difference between a duvet day and genuine incapacity?

How to cope with hay fever symptoms when you’re at work

Symptoms can be debilitating so it’s best to be prepared for pollen season

Bank holidays: what are nurses’ rights on pay and leave on public holidays?

With May having a bumper haul of bank holidays, find out whether you can take the days off

Pay dispute: what are the next steps and key dates for April and beyond?

Find out what happens now the pay offer in England has been rejected

Infection prevention and control: how to banish bad habits and sustain best practice

Why ways to reduce complacency are as important to IPC as effective hygiene

What you need to know about non-contact monitoring technology

The technology can help monitor and check on patients, but there are some concerns

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