Skip to main content
Intended for healthcare professionals
RCNi Plus
NS Student
Learning
Portfolio
Journals
Cancer Nursing Practice
Emergency Nurse
Learning Disability Practice
Mental Health Practice
Nurse Researcher
Nursing Children and Young People
Nursing Management
Nursing Older People
Nursing Standard
Primary Health Care
Events
RCN Nursing Awards
Nursing Live
Nursing Careers and Jobs Fairs
RCNi events calendar
CPD webinars on-demand
Jobs
Organisational subscriptions
RCNi Plus Dashboard
Portfolio
Learning
Journals
Cancer Nursing Practice
Emergency Nurse
Learning Disability Practice
Mental Health Practice
Nurse Researcher
Nursing Children and Young People
Nursing Management
Nursing Older People
Nursing Standard
Primary Health Care
CPD Quizzes
Events
RCN Nursing Awards
Nursing Live
Nursing Careers and Jobs Fairs
RCNi events calendar
CPD webinars on-demand
NS Student
Nursing Jobs
RCN Learn
Menu
Toggle Navigation
Log in
Toggle Search
Search
Log in
Register
Subscribe
Organisational enquiries
Home
About
Journals
Cancer Nursing Practice
Emergency Nurse
Learning Disability Practice
Mental Health Practice
Nurse Researcher
Nursing Children and Young People
Nursing Management
Nursing Older People
Nursing Standard
Primary Health Care
Products and Services
Revalidation
Sustainability
Publish with RCNi
RCNi Discovery
RCNi Plus
NS Student
Learning
Portfolio
Journals
Cancer Nursing Practice
Emergency Nurse
Learning Disability Practice
Mental Health Practice
Nurse Researcher
Nursing Children and Young People
Nursing Management
Nursing Older People
Nursing Standard
Primary Health Care
Events
RCN Nursing Awards
Nursing Live
Nursing Careers and Jobs Fairs
RCNi events calendar
CPD webinars on-demand
Jobs
Organisational subscriptions
RCNi Plus Dashboard
Portfolio
Learning
Journals
Cancer Nursing Practice
Emergency Nurse
Learning Disability Practice
Mental Health Practice
Nurse Researcher
Nursing Children and Young People
Nursing Management
Nursing Older People
Nursing Standard
Primary Health Care
CPD Quizzes
Events
RCN Nursing Awards
Nursing Live
Nursing Careers and Jobs Fairs
RCNi events calendar
CPD webinars on-demand
NS Student
Nursing Jobs
RCN Learn
Career advice
Consistent communication: why tone and language are more important than you might think
The way we communicate with our patients is powerful and can transform their perception of care
Mandy Day-Calder
Posted 09 December 2021 - 18:17
Related articles
Exploring women’s experiences of an inpatient mental health rehabilitation service
Why you should read this article: • To recognise that many women who receive inpatient...
22 Apr 2024
Supporting neurodivergent nursing students in their practice placements
Why you should read this article: • To recognise the strengths that neurodivergent nursing...
15 Apr 2024
Perceptions of the use of terms of endearment among older adults in an assisted living...
Why you should read this article: • To increase your understanding of ‘elderspeak’ and the...
10 Apr 2024
The (quiet) steps you can take to help inpatients get a good night’s sleep
Find out about measures that minimise disturbance at night – but don’t mean extra workload
01 Apr 2024
5 Most Read Articles
Hand hygiene: how to get it right and avoid skin damage
Is your approach effective? We look at best practice and what the experts say
05 Sep 2023
Self-harm a sign of emotional pain rather than cry for help
Most people who self-harm do so as a way to deal with emotional distress rather than as a...
15 Jan 2018
Professionals underestimate patients' pain, suggests comprehensive review...
Healthcare professionals should take heed of patients' self-assessment of pain, researchers...
03 Aug 2018
Views of frontline staff on frequent attenders are being ignored, study finds
The opinions of frontline staff have often been ignored in research into frequent attenders...
21 Nov 2017
Nutrition-related sarcopenia: how to advise patients on improving diet
Sarcopenia is marked by a loss of muscle mass and often seen in older people
08 Jul 2021
Journals
Cancer Nursing Practice
Emergency Nurse
Learning Disability Practice
Mental Health Practice
Nurse Researcher
Nursing Children and Young People
Nursing Management
Nursing Older People
Nursing Standard
Primary Health Care
Other RCNi websites
RCNi Learning
RCNi Nursing Careers and Jobs Fairs
RCNi Nursing Jobs
RCNi Portfolio